Question 1

What does Assisted Software Solution mean?

Answer

We understand it takes time for staff to be trained on how to use new software. Instead of burdening your staff and to maximise your returns we provide free managed services in your first year. Your dedicated account manager is available to handle any of your needs on demand.

Question 2

How are you going to help administer the software for us?

Answer

After we onboard your company a dedicated account manager will work closely with your team to guide and answer any questions they may have. Setting up reminders, adding in employees, generation reports and payroll troubleshooting are examples of how we can help your team. Basic functions like approving overtime and leaves are done by your staff. The aim is to get your team fully proficient during the first 12 months.

Question 3

Can I administer the system on my own?

Answer

Yes you can — not only is Workforce a user friendly system we will also provide you the support via the knowledge centre, live chat and dedicated WhatsApp Group Chats .

Question 4

How much does it cost me for this service?

Answer

During the first 12 months, our manage services is totally free. After that, if you choose to retain our services it is an additional RM 500/month.

Question 5

How long does implementation and setup take?

Answer

Implementation and set up usually takes between 2-4 weeks.

Question 6

Is there any commitment?

Answer

We have a cancel anytime policy because we believe that our customers deserve the best. If for whatever reason, we cannot satisfy your needs please let us two a minimum of 2 weeks before the monthly billing cycle. Setup Fees are non refundable.

Question 7

How do I cancel my subscription?

Answer

You simply have to get in touch with us and let us know you want to cancel and why. For more information on our cancelation policy please click here

Question 8

When am I billed by Workforce?

Answer

Our monthly subscription fee’s are billed a month in advance. Invoices will be issued out at the start of each month.

Question 9

What features are included?

Answer

The main features are smart attendance, leave and overtime management, one click payroll and business analytics. For an overview of all features check out our homepage.

Question 10

How do I sign up?

Answer

You can get instant quotation from our pricing page, dont forget to leave us your contact details and a member of our sales team will be in touch.

Question 11

Is my data secure?

Answer

All data is encrypted and password protected via SSL and we use Amazon Web Services as our Cloud Computing Partner. Daily backups stored in multiple locations and we can set it up to be stored on your local servers for added peace of mind.

Question 12

Where is the data hosted?

Answer

The data is securely hosted on the world’s leading cloud infrastructure company, Amazon Web Services.

Question 13

What devices are compatible with Workforce?

Answer

Workforce is accessible on any desktop computer with an active internet connection and works on modern tablets too. Workforce is also compatible with most time attendance devices. To find out if your devices are compatible, please do get in touch with us via the contact us section.

Question 14

Are your services available outside of Malaysia?

Answer

Our business currently only operates within Malaysia. If you are interested in implementing Workforce but your business is located outside of Malaysia, please do get in touch with us to explore possible opportunities.

Question 15

Can I get a demo of Workforce?

Answer

We would be happy to give you a system demo, you can book a meeting by submitting your info here or you may email us at hello@trybe.tech or Whatsapp us on +6011 1010 3142

Question 16

How does the system get updated?

Answer

Workforce is a cloud based software, all updates are done automatically via the internet. There is no need for a download or installation when a new upgrade is available. Any changes from the statutory bodies are also automatically updated as soon as they become part of Malaysian law.

Question 17

I have a suggestion to make the system better, how do I go about it?

Answer

We are constantly working to make the system better. If you have any feedback we’d love to hear from you. You can channel your feedback through your account manager or email your suggestions to hello@trybe.tech

Question 18

I heard I can get a 25% discount on the set up fee by using a referral code, where can I find out more?

Answer

To get a referral code you may get obtain one from a member of our affiliate program. Alternatively you may find out more by visiting our referral program page here

Question 19

What is Referral Partners?

Answer

Referral partners or Workmates as we like to call them, help spread the word about Workforce. By using their referral code, customers are entitled to get a 25% discount of their initial setup cost. It always pays to have good Workmates around.

Enterprise Attendance Module